c44k Privacy Policy

1. Introduction

c44k ("we", "us", "our") operates the online casino and sports betting platform accessible at c44k.club. We take the privacy of our Players seriously and are committed to protecting the personal data you share with us. This Privacy Policy sets out in clear, plain English how we collect, store, use, share, and protect your personal information, and what rights you hold in relation to that data.

This policy applies to all registered Players, prospective Players who browse the Platform without registering, and any individual who contacts c44k through any communication channel including email and live chat. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

If you have questions about this policy at any time, please contact our Data Support team at [email protected]. We aim to respond to all privacy-related enquiries within 30 days.

2. Data We Collect

c44k collects personal data through several channels. The categories of data we collect, and the circumstances in which they are collected, are described below.

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, email address, phone number, and preferred currency when you create a c44k Account.
• Identity verification (KYC) data: Copies of government-issued photo ID (National ID card, passport, or driving licence), proof of address documents, and payment method verification evidence submitted during the KYC process.
• Financial data: Payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, or cryptocurrency wallet addresses) provided when making deposits or requesting withdrawals.
• Communications data: The content of messages you send to c44k via live chat, email, or any other support channel, including any attachments or screenshots you voluntarily share.
• Survey and feedback data: Responses you provide if you choose to participate in any c44k survey, promotion, or feedback exercise.

2.2 Data Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, and screen resolution collected automatically when you access the Platform.
• Usage data: Pages visited, time spent on each page, game sessions played, bets placed, deposit and withdrawal history, and navigation patterns within the Platform.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics data collected via cookies and similar technologies. See Section 5 for full details.
• Geolocation data: Country-level geolocation derived from your IP address, used to verify geographic eligibility and to apply appropriate localisation settings.

2.3 Data Received from Third Parties

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and cryptocurrency network nodes to confirm the status of deposits and withdrawals.
• Game providers: Game session results and round history data from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, used to resolve disputes and verify game integrity.
• Fraud and AML screening: Risk signals from third-party identity verification and anti-money-laundering screening services used to comply with our legal obligations.

3. How We Use Your Data

The table below summarises the primary purposes for which c44k processes your personal data and the categories of data used for each purpose.

Purpose	Data Categories Used
Creating and managing your c44k Account	Registration data, device data
Processing deposits and withdrawals	Financial data, registration data, KYC data
Identity verification and AML compliance	KYC data, financial data, third-party screening data
Delivering and improving Platform features	Usage data, device data, cookie data
Customer support and dispute resolution	Communications data, usage data, game round history
Fraud prevention and security monitoring	IP address, device data, usage data, financial data
Responsible gaming monitoring	Usage data, deposit history, session data
Marketing and promotional communications	Email address, usage data, preferences (with consent)
Legal and regulatory compliance	All categories as required by applicable law

4. Legal Bases for Processing

c44k processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and c44k — for example, creating your Account, processing transactions, and operating your gaming sessions.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering regulations, identity verification requirements, and data retention obligations.
• Legitimate interests: Processing carried out in pursuit of c44k's legitimate business interests, such as fraud detection, security monitoring, Platform analytics, and responsible gaming oversight — provided those interests are not overridden by your privacy rights.
• Consent: Processing activities where you have given your explicit, freely-given, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time by contacting [email protected].

5. Cookies & Tracking Technologies

c44k uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how Players use the site. A "cookie" is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other files stored on your device.

5.1 Types of Cookies Used

• Essential cookies: Strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your language preferences, display settings, and other personalisation choices. Disabling these cookies may result in reduced functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how Players navigate the Platform, which pages are most visited, and where technical errors occur. This data helps us improve the Platform. Analytics cookies do not identify you personally.
• Marketing cookies: Used only where you have given explicit consent, to track whether promotional campaigns have been effective and to tailor offers to your demonstrated interests.

5.2 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling essential cookies will prevent you from logging in to your c44k Account and using core Platform features.

6. Third-Party Data Sharing

c44k does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share data with the following categories of third parties only to the extent strictly necessary to deliver services you have requested or to fulfil our legal obligations.

• Payment processors (bKash, Nagad, Rocket, Upay): Transaction reference data shared to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.
• Cryptocurrency network nodes: Wallet addresses and transaction amounts shared with blockchain networks as an inherent part of executing cryptocurrency transactions. Blockchain transactions are publicly visible by nature.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): Player session identifiers shared to enable game delivery, round history logging, and dispute resolution. Game providers do not receive your full registration details.
• Identity verification providers: KYC documents shared with third-party identity verification services to fulfil our AML and age verification obligations.
• Legal and regulatory authorities: Personal data may be disclosed to competent authorities where required by law, court order, or to protect the rights and safety of c44k, its employees, or its Players.

7. Data Security

c44k implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

• Transport security: All data transmitted between your device and the c44k Platform is encrypted using TLS 1.2 or higher with 256-bit AES encryption.
• Password storage: Passwords are hashed using a strong one-way hashing algorithm with unique per-account salts. Plaintext passwords are never stored or transmitted by c44k.
• Access controls: Access to personal data within c44k's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data receive regular security training.
• Infrastructure security: Servers hosting c44k data are protected by firewalls, intrusion detection systems, and regular vulnerability scanning and patching.
• KYC document handling: Identity documents submitted for KYC verification are stored in encrypted form, access-logged, and retained only for the minimum period required by our legal obligations.

While c44k applies industry-standard security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights or freedoms, we will notify affected Players promptly and take all reasonable steps to contain and remediate the incident.

8. Data Retention

c44k retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required to satisfy applicable legal, regulatory, or audit obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active Account and for a minimum of five (5) years following permanent Account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following the completion of the KYC process or Account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last interaction, or longer where the communication relates to an ongoing dispute or legal matter.
• Analytics and usage data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual Players. Personally identifiable usage logs are retained for up to twelve (12) months.
• Marketing preferences: Retained until you withdraw consent or request deletion, after which your email address will be added to our suppression list to prevent future accidental contact.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data c44k holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You have the right to request a copy of all personal data c44k holds about you, together with information about how that data is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic Account details directly via your Account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. Note that this right is subject to our legal retention obligations — we cannot delete data we are legally required to keep.
• Right to restriction of processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute is resolved or a request is under review.
• Right to data portability: Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will cease sending marketing communications immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10. Children's Privacy

c44k enforces a strict 18+ age restriction. The Platform is not intended for and must not be used by any person under the age of 18. c44k does not knowingly collect, store, or process personal data relating to individuals under 18 years of age. If we become aware that personal data has been collected from a minor, we will delete that data and close the associated Account immediately.

If you are a parent or guardian and you believe that a minor in your care has registered a c44k Account or submitted personal data to the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

11. International Data Transfers

c44k's primary operations and data hosting are oriented towards serving players in Bangladesh. However, certain third-party service providers — particularly game providers such as Evolution Gaming, Pragmatic Play, and NetEnt — operate infrastructure across multiple international jurisdictions. Where your data is processed outside Bangladesh by such providers, c44k ensures that appropriate contractual safeguards are in place to maintain a standard of data protection equivalent to that described in this policy.

Cryptocurrency transactions are by their nature processed on decentralised international blockchain networks. Wallet addresses and transaction amounts associated with USDT and BTC transactions are recorded on publicly accessible blockchain ledgers as an inherent characteristic of those payment methods.

12. Marketing Communications

c44k may send you marketing communications by email about promotions, bonuses, new games, and seasonal offers (such as those tied to the BPL, IPL, T20 World Cup, or Eid) where you have provided your consent during Account registration or subsequently opted in via your Account preferences.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email c44k sends.
• Updating your communication preferences in your c44k Account settings.
• Sending a written opt-out request to [email protected].

Please note that opting out of marketing communications will not affect transactional communications such as deposit confirmations, withdrawal notifications, KYC requests, or security alerts. These communications are necessary to operate your Account and cannot be disabled.

13. Changes to This Policy

c44k reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new third-party sharing arrangement — we will notify registered Players via email to the address associated with their Account, or via a prominent notice on the Platform, at least 14 days before the change takes effect.

The effective date displayed at the top of this page indicates when the current version of the policy entered into force. We encourage you to review this policy periodically. Your continued use of the c44k Platform following any update constitutes acceptance of the revised policy. If you do not agree with any change, you should cease using the Platform and request Account closure.

14. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way c44k handles your personal data, please contact our support team using the details below. All privacy-related enquiries are treated as a priority and will receive a substantive response within 30 days.

• Email: [email protected]
• Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 via the support widget on the c44k Platform.
• Response Time: Within 30 days for data rights requests; within 2 hours for general support (BST business hours).

Last updated: 1 January 2026. This Privacy Policy supersedes all previous versions. Players who registered prior to this date are subject to this updated policy from the effective date.